Refund policy

Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. In the case of multiple goods ordered in one order and delivered separately, the period expires fourteen days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Atout Cosmetics GmbH, Harderweg 2, 22549 Hamburg, Germany, phone: +49 (0)40 429336 77-0, email: beautyexperts@very-beauty.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

You can also declare your withdrawal electronically using the “Withdraw from contract” function on our website (link in the footer of every page). If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal without delay (e.g. by email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us (Atout Cosmetics GmbH, Harderweg 2, 22549 Hamburg, Germany) without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Early expiry of the right of withdrawal

The right of withdrawal expires early for contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery.

End of the withdrawal information

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Atout Cosmetics GmbH, Harderweg 2, 22549 Hamburg, Germany, email: beautyexperts@very-beauty.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date

(*) Delete as appropriate.

Return information (not a condition for withdrawal)

For returns from Germany and Austria we provide a free DHL return label (see Returns). For returns from Switzerland please use the free return label enclosed with your parcel. Filling in the enclosed return slip helps us process your return faster, but it is not a condition for exercising your right of withdrawal.

Your statutory warranty rights remain unaffected. If an item is damaged or you received the wrong item, please contact us at beautyexperts@very-beauty.com.