Terms of service

General Terms and Conditions of Atout Cosmetics GmbH for purchases by consumers via the online shop very-beauty.com

1. Scope, provider

These General Terms and Conditions (“Terms”) apply to all orders placed by consumers with a delivery and billing address in Germany, Austria and Switzerland via the online shop very-beauty.com. Your contractual partner is Atout Cosmetics GmbH, Harderweg 2, 22549 Hamburg, Germany, Hamburg Local Court HRB 186541 (“we”).

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 German Civil Code).

2. Conclusion of contract

The contract can be concluded in German or English.

The presentation of products in the online shop is not a legally binding offer but a non-binding online catalogue. You can add products to the cart using the “Add to cart” button and go to checkout via “Check out”. There you enter your contact, delivery and billing details and choose the shipping and payment method. If you choose a payment service such as PayPal or Klarna, you may be redirected to its website and then back to our checkout.

Before submitting your order, all details and the total price are displayed again; you can correct input errors at any time or cancel the process. By clicking the button to place a binding order with obligation to pay at the end of checkout, you submit a binding offer to purchase the goods in your cart.

Immediately after submitting the order you will receive an automatic order confirmation by email, which does not yet constitute acceptance of your offer. The contract is concluded when we accept your order by sending a shipping confirmation by email or by delivering the goods, at the latest within five days.

3. Storage of the contract text

We store the contract text. You will receive your order data by email with the order confirmation. You can also view, print or save the Terms at any time at very-beauty.com/en/policies/terms-of-service. If you have created a customer account, you can view your orders there.

4. Prices and shipping costs

All prices are final prices and include statutory VAT. Shipping costs may apply in addition; they are shown on the Shipping page and before you complete your order. For deliveries to Switzerland, prices include Swiss VAT; no further charges apply on arrival.

5. Delivery

We ship Monday to Friday, except public holidays. Delivery takes 1–2 working days to Germany, 2–3 working days to Austria and 2–4 working days to Switzerland, in each case from conclusion of the contract. Within Germany we also deliver to Packstations. Collection is not possible.

6. Payment

You can pay by credit card (e.g. Visa, Mastercard, American Express, Maestro), PayPal, Klarna and – depending on your device – Google Pay or Apple Pay. The payment methods shown at checkout apply.

Credit card, Google Pay, Apple Pay: payment is processed via Shopify Payments. Your account is charged when the order is completed.
PayPal: you will be redirected to PayPal and authorise the payment there. Your account is charged when the order is completed.
Klarna: you choose one of the payment options offered by Klarna (e.g. invoice or instant payment). Klarna's terms apply in addition.

7. Retention of title

The goods remain our property until paid in full.

8. Warranty

The statutory warranty rights apply (Sections 434 et seq. German Civil Code). Please report obvious transport damage as soon as possible to beautyexperts@very-beauty.com; your statutory rights remain unaffected.

9. Discount codes, deals and free gifts

Discount codes and promotions are subject to the conditions stated with the promotion or on the Codes & Deals page. There you will find in particular any excluded brands, a minimum order value if applicable, combinability with other promotions and the period of validity. Deals and free gifts are available while stocks last.

If an order including a free gift is withdrawn and the order value falls below the promotion threshold as a result, we ask you to return the free gift; we bear the return costs.

10. Withdrawal information

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. In the case of multiple goods ordered in one order and delivered separately, the period expires fourteen days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Atout Cosmetics GmbH, Harderweg 2, 22549 Hamburg, Germany, phone: +49 (0)40 429336 77-0, email: beautyexperts@very-beauty.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

You can also declare your withdrawal electronically using the “Withdraw from contract” function on our website (link in the footer of every page). If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal without delay (e.g. by email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us (Atout Cosmetics GmbH, Harderweg 2, 22549 Hamburg, Germany) without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Early expiry of the right of withdrawal

The right of withdrawal expires early for contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery.

End of the withdrawal information

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Atout Cosmetics GmbH, Harderweg 2, 22549 Hamburg, Germany, email: beautyexperts@very-beauty.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date

(*) Delete as appropriate.

11. Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

12. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence.